PRIVACY STATEMENT & POLICY

Overview:

Orphan Helpers is committed to protecting your privacy and to treat your information with utmost care and respect.  We do not collect personal identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary.  This policy is your guide to how we will handle information we learn about you from your visit to our Website, when you call our office, join our mailing list,  or when you chose to be a donor with our organization.  

 

This Privacy Policy is designed to provide transparency into our privacy practices and to inform you of the ways your information is collected and used.  We gather personal and financial information from our donors:   1) through our website, 2) through mailings and correspondence, 3) from conversations over the phone, and  4) Fundraising efforts.  

 

Please see our Donor Privacy Policy for how we use the information we collect.

Information We Collect:

We collect the following categories of information:

A. Personal Information that can be used to identify you individually, such as your name, physical address, zip code, telephone number, and email address.  This personal information may be provided to us through our website, donor correspondence or telephone conversations.

B. Transaction information you provide when you donate online, over the telephone or through mailings using a credit card.

C. Anonymous information that does not personally identify you.  This information can include your IP address, browser type, domain names, access time and referring website address.  We use this information for the operation of the service, to maintain quality.

SHARING OF PERSONAL INFORMATION

Orphan Helpers will not sell, rent, share, or trade your personal information to any third party, nor will we send donor mailings on behalf of other organizations.

​The identity of all who contact us through this website will be kept confidential.  Use of personal information will be limited to the internal purposes of Orphan Helpers and only to further our ministry activities and purposes.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Orphan Helpers public message boards, this information may be collected and used by others.  Note:  Orphan Helpers does not read any of your private online communications.

Orphan Helpers may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:  a) conform to the edicts of the law or comply with the legal process served on Orphan Helpers or the site, b) protect and defend the rights or property of Orphan Helpers, and c) act under exigent circumstances to protect the personal safety of users or Orphan Helpers or the public.

Orphan Helpers encourages you to review the privacy statements of websites you use to link to us, such as Network For Good to understand how those websites collect, use and share your information.  Orphan Helpers is not responsible for the privacy statements or other content on websites outside of Orphan Helpers website.

HOW WE COLLECT THE INFORMATION

In order to tailor our interactions with you and complete transactions you request, we collect:
 

• Joining our email list;

• Voluntary information given to us during our fundraising events;

• Personal information when you call with questions or to request materials from our organization;
• Credit card information when you make an online donation; and
• Website usage data to gauge our website’s effectiveness and to personalize your experience while you are on our or third-party websites.

Sending Orphan Helpers an Email:

You also may decide to send us personal identifying information via electronic mail message containing a question or comment that provides us this information.  We use personal identifying information from email primarily to respond to your requests.  We may forward your email to other employees who are better able to answer you questions.  We may also use your email to contact you in the future about our programs that may be of interest.

USE OF COOKIES

The Orphan Helpers Web site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Orphan Helpers pages, or register with Orphan Helpers site or services, a cookie helps Orphan Helpers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Orphan Helpers Web site, the information you previously provided can be retrieved, so you can easily use the Orphan Helpers features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Orphan Helpers services or websites you visit.

HOW WE USE THE INFORMATION

Orphan Helpers uses your information to understand your needs and interests and provide you with better service. Consistent with local law and choices and controls that are available to you, we may also use your information to:

  1. Provide you with information you request;

  2. Complete any transactions you request or issue donation tax receipts. Credit card numbers are used only for donation processing and are not retained.

  3. Communicate with you about your donor account or transactions with us;

  4. Send you information about our ministry or features on our websites and applications;

  5.  Personalize content and experiences on our websites and applications;

  6.  Detect, investigate, and prevent activities that may violate our policies or be illegal.

INFORMATION SECURITY

Orphan Helpers is committed to ensuring the security of your information.  Orphan Helpers uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. All transactions are processed through a gateway provider and are not stored or processed on our servers.  Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.

LINKS TO THIRD PARTY WEBSITES 

To allow you to interact with third-party websites on which you may have accounts (such as social media websites) or join communities on such websites, we may provide links or embed third-party applications that allow you to login, post content, or join communities from our websites.

We may also provide you with general links to third-party websites. Your use of these links and applications is subject to the third-parties’ privacy policies, and you should become familiar with the third-parties’ privacy policies before using the links or applications.

Orphan Helpers is not responsible for the privacy practices or the content of third-party websites.

CHANGES TO THE PRIVACY STATEMENT

Orphan Helpers will occasionally update this Statement of Privacy to reflect company and customer feedback.  Orphan Helpers encourages you to periodically review this Policy to be informed of how Orphan Helpers is protecting your information.

If we decide to use your Personal Information in a manner not set forth in this Privacy Policy, we will notify registered users and donors by email to the email addresses on record and give users an opportunity to opt-out.

OPT-OUT OR CHANGE PERSONAL INFORMATION

You may choose to Opt-Out of receiving communications from Orphan Helpers or change any of your personal information by emailing Orphan Helpers at  yourfriends@orphanhelpers.org or calling or office at 757.722.6940.

PRIVACY QUESTIONS

Orphan Helpers welcomes your comments regarding this Privacy Policy Statement.  If you believe that Orphan Helpers has not adhered to this Policy, please contact Orphan Helpers at yourfriends@orphanhelpers.org .  We will use commercially reasonable efforts to promptly determine and remedy the problem.

EMAIL

CONTACT

ADDRESS

727 J. Clyde Morris Blvd. | Suite D

Newport News, VA | 23601

PHONE NUMBER

757.722.6940

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